Frequently Asked Questions

Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

Products

Are Chewi Dog products safe for all dogs?

Our products are carefully selected with safety in mind. However, every dog is different. We recommend supervising your dog while they enjoy any chew or treat, and consulting your veterinarian if your dog has specific dietary needs or health conditions.

What ingredients are in your products?

We're committed to transparency. All ingredients are listed on each product page. We use natural ingredients and avoid artificial colors, flavors, and preservatives.

Are your products suitable for puppies?

Some of our products are suitable for puppies, while others are designed for adult dogs. Please check the individual product descriptions for age and size recommendations.

Orders

How do I place an order?

Simply browse our store, add your favorite products to your cart, and proceed to checkout. It's that easy!

Can I modify or cancel my order?

We process orders quickly! If you need to make changes, please contact us at hello@chewidog.com as soon as possible. Once an order has been shipped, we are unable to make changes.

Will I receive an order confirmation?

Yes! You'll receive an email confirmation as soon as your order is placed, and another notification when your order has been shipped.

Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout. Please visit our Shipping and Delivery page for full details.

Do you ship internationally?

Currently, we ship within the United States. We hope to expand internationally in the future — stay tuned!

Returns & Refunds

What is your return policy?

We want you and your pup to be completely satisfied. Please visit our Refund Policy page for full details on returns and refunds.

My order arrived damaged. What should I do?

We're so sorry to hear that! Please contact us at hello@chewidog.com with your order number and a photo of the damaged item, and we'll make it right.